PRIVACY POLICY

Last updated: [Insert Date]

This Privacy Notice describes how Digital Reputation Group LLC (“DRG,” “we,” “us,” or “our”) and our DBAs DRG SEO and DRG Digital Marketing collect, use, and share personal information when you interact with:

drgseo.com
drgdigitalmarketing.com
Any services, forms, communications, or marketing materials linked to this policy

We comply with applicable privacy laws, including New Mexico privacy requirements and the California Consumer Privacy Act (CCPA) as amended by the CPRA.

If you have privacy questions:
cransick@drgseo.com
(505) 226-1341
3642 Vista Grande Dr NW, Albuquerque, NM 87120

SUMMARY OF KEY POINTS

We collect only name, business name, email, and phone number.
We do not sell personal information.
Some analytics tools may count as “sharing” under California law, so California residents may opt out.
You may request access, correction, or deletion of your data at any time.
You may opt out of marketing emails or SMS messages (reply STOP).

What Information We Collect
How We Use Your Information
Legal Basis for Processing
Sharing & Disclosure
Cookies & Tracking Tools
AI Tools
Retention of Information
Security
Minors
Your Rights
Do-Not-Track Signals
California Privacy Rights (CCPA/CPRA Rules)
SMS/TCPA Data Policy
Policy Updates
Contact Information
Access / Change / Delete Requests

1. WHAT INFORMATION DO WE COLLECT?

Personal Information You Provide

We only collect the following:

Name
Business name
Email address
Phone number

These are collected when you fill out a form, request a service, schedule a call, or communicate with us.

No Sensitive Categories Collected

We do not collect:

Payment card data
Government IDs
Demographic or protected class information
Biometric data
Geolocation data
Employment or financial data

Automatically Collected Information

We may collect limited website analytics such as:

IP address
Browser type
Device type
Website usage and page activity
Cookie data
Referring URLs

This data is non-identifiable and used for analytics and website optimization.

Information from Other Sources

We may receive business-related contact data from:

Public business listings
CRM integrations
Digital advertising platforms

2. HOW WE USE YOUR INFORMATION

We use personal information for:

Communicating with you about services
Responding to requests
Sending administrative messages
Providing digital marketing and SEO services
Sending newsletters or marketing (opt-out available)
Improving website functionality
Analytics and performance tracking
Legal compliance

3. LEGAL BASIS FOR PROCESSING

We process data based on:

Your consent
Contractual necessity
Legitimate interest (marketing, analytics, communication)
Legal requirements

4. SHARING & DISCLOSURE

We do not sell personal information.

We may share your information only with:

Website hosting providers
Email/SMS delivery platforms
Analytics tools (e.g., Google Analytics)
CRM or automation tools
Contractors and IT support partners

All service providers are contractually required to protect your data.

5. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar tools for:

Website functionality
Analytics
Advertising measurement
Security

California “Sharing” Disclosure

Under CPRA, analytics and retargeting tools may be considered “sharing” personal information.

Therefore, California residents may:

Opt out of analytics and behavior-based advertising by emailing cransick@drgseo.com with the subject line “Do Not Share My Personal Information.”

6. AI TOOLS

Some DRG services use AI for:

Content generation
Review response assistance
Marketing automation

AI partners process only the minimum data needed and under confidentiality obligations.

You may opt out at any time.

7. DATA RETENTION

We keep personal information only as long as needed to:

Communicate with you
Provide services
Meet legal requirements

When no longer needed, it is securely deleted.

8. SECURITY

We use reasonable technical and organizational safeguards to protect data.
However, no system is fully secure, and users assume risk when transmitting data online.

9. INFORMATION FROM MINORS

We do not collect data from anyone under 18.
If discovered, it will be deleted immediately.

10. YOUR PRIVACY RIGHTS

You may:

Access your personal data
Correct inaccuracies
Request deletion
Opt out of marketing emails
Opt out of SMS (reply STOP)

Contact cransick@drgseo.com to exercise rights.

11. DO-NOT-TRACK SIGNALS

Because no universal DNT standard exists, we do not currently respond to DNT signals.

12. CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA COMPLIANCE)

Under California law, residents have the right to:

✔ Know what personal information we collect

(Only name, business name, email, phone number)

✔ Know whether information is sold or shared

We do not sell personal information.
We may share limited identifiers with analytics tools.

✔ Request access to the information collected

✔ Request correction

✔ Request deletion

Unless needed for legal or operational purposes.

✔ Opt out of the sale or sharing of personal information

California residents may exercise this by emailing:
cransick@drgseo.com
Subject: Do Not Sell or Share My Personal Information

✔ Limit the use of personal information

We already limit our collection to essential business contact information.

✔ Designate an authorized agent

Requests can be made through an authorized agent.

✔ Non-discrimination

We will never deny services or adjust pricing because of a privacy request.

13. SMS/TCPA DATA POLICY

SMS messages are only sent with explicit opt-in consent.
We do not sell SMS data.
We do not share SMS opt-in data with third parties except required service providers.
Users may opt out anytime by replying STOP.

14. POLICY UPDATES

We may update this notice periodically. The date at the top indicates the current version.

15. CONTACT INFORMATION

Digital Reputation Group LLC
DBA DRG SEO & DRG Digital Marketing
3642 Vista Grande Dr NW, Albuquerque, NM 87120
(505) 226-1341
cransick@drgseo.com

16. ACCESS, UPDATE, OR DELETE YOUR INFORMATION

Submit a request to:
cransick@drgseo.com